Your link says closed or expired

These are two different situations with different answers. The message on the page tells you which one you are looking at.

"This survey is closed"

The creator ended the session deliberately. It can be reopened at any time by whoever holds the admin link, and it will start accepting answers again the moment they do. If you are a respondent, there is nothing to fix on your end: contact whoever shared the link with you and ask them to reopen it, or to confirm they meant to close it. Closing is a normal way for a presenter to end a session cleanly, so seeing this message does not necessarily mean anything went wrong.

If you are the creator and closed a survey on purpose, such as at the end of a session, the fix is in your own hands. Open your admin link and reopen it from there. Anyone who already has the public link can go straight back to answering once you do.

"This survey has expired"

Free surveys collect answers for seven days from creation, and this one has passed that window. This is a property of the free tier, not an error, and it applies the same way to every free survey regardless of how many responses it already has.

If you are a respondent, the fix is the same as for a closed survey: contact whoever shared the link with you. They will need to either upgrade to reopen it, or create a new survey and share a new link.

If you are the creator, reopening an expired free survey requires a paid plan. Answers already collected are never deleted when a survey expires. Expiring only stops new answers from being accepted; it does not touch what is already in your results. Your existing responses stay exactly where they are and remain fully readable from your admin dashboard whether or not you ever reopen the survey.

If you cancel a paid plan

Cancelling starts a fresh seven-day collection window on any survey that was not already on one, rather than closing your surveys immediately. Once that window passes without renewing, the same expired state above applies.

If you are not sure which applies

The page a respondent lands on when the link no longer accepts answers names the reason directly, either closed or expired, and there is no third state that produces this message. Whichever wording is shown is the accurate one, so there is no need to guess between the two.