Troubleshooting

Lost links, missing responses, and other things gone wrong.

• Live results stopped updating

  Your dashboard's answer count froze mid-session. Here is what to do right now, and why it happens.

• Your survey won't save

  The create button isn't sending anything until three things are in place. Here is exactly what to check, in order.

• The CAPTCHA won't complete

  The verification box is stuck or keeps failing. Here is what usually clears it, on both the creating and the answering side.

• No responses yet

  Your dashboard says no responses. Here is how to work out why, one check at a time.